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Article 1: Scope of the General Conditions of Sale

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These general conditions govern the sales of stays made by Camping des Bains. They constitute the entire contractual relationship between the Campsite and its customers. All other conditions are excluded, unless modified by the customer at the time of booking.

The Campsite reserves the right to modify its general conditions at any time. However, the version applicable to the customer is the one he accepted when booking.

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Article 2: Acceptance of the General Conditions of Sale

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The customer is deemed to accept these General Conditions of Sale without reservation, in accordance with article 1126 of the Civil Code. When booking online or receiving the booking confirmation by e-mail, the customer expresses his specific, free and informed consent, in particular with regard to the use of personal data. This acceptance is valid for the customer as well as for all the people participating in the stay. The General Terms and Conditions of Sale are also available on the Campsite website and at Reception.

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Article 3: Reservation

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3.1 Booking conditions Booking methods:

 

The customer can make his reservation online, by phone or directly on site.

Validation of the reservation: Any reservation request is considered final from the moment it is accepted by the Campsite. The Campsite reserves the right to refuse a reservation depending on availability or any other circumstance that may affect the planned stay. The acceptance of the reservation is confirmed by sending a confirmation by e-mail, by post or by hand delivery.

To validate a reservation, the customer must make a payment including:

• A deposit of 30% of the total amount of the stay.

 

The online provision of the customer's credit card number and the final validation of the order constitute proof of the customer's agreement and make payable the sums due for the reservation, as well as all the operations carried out.

Capacity and participants in the stay: The reservation is nominative. The client must be over 18 years old and participate in the booked stay.

It must also legally provide the number and age of all participants, including minors and newborns. The Campsite reserves the right to refuse any person not registered when booking. Any incorrect information may lead to the cancellation of the stay. Given that the reservation is nominative, it cannot be assigned or sublet, in whole or in part, without the prior, written and express agreement of the Campsite. For safety and insurance reasons, the maximum number of occupants per type of accommodation/pitch, as indicated on the website, must be respected. The Campsite will refuse anyone exceeding this capacity, with the exception of any visitors invited by the client for the day.

Groups: The Campsite offers family-oriented stays, with accommodation specially designed for this purpose. The Campsite reserves the right to refuse any reservation that does not comply with the reception and accommodation capacities offered.

The Campsite considers as a group any reservation of 5 rental accommodations/pitches or more, made by the same natural or legal person or by different natural persons who know each other and are traveling together for the same reasons, on the same dates and on the same Campsite. Group reservation requests should be sent by e-mail to the addressinfo@campinglesbains.com or by telephone on 03 86 30 73 44 (price of a local call according to your operator), specifying that this is a group reservation request. The Campsite reserves the right to study the request before accepting or refusing it.

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3.2 Important information Reception of minors:

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For obvious safety reasons (swimming pool, evacuation of the Campsite in the event of an alert, etc.) and health (hospitalization, etc.), minors unaccompanied by their legal representatives, in accordance with article 389 of the Civil Code, are not admitted. In addition, the Campsite is not authorized, according to decree 2002-883 of May 3, 2002, to accommodate minors under the age of 18, unaccompanied by one of their legal representatives, outside their family home. Minors accompanied by their legal representatives are under their full responsibility and must under no circumstances be left unattended within the Campsite, including in the water park.

Non-contractual nature of the communication media: All documents other than these General Conditions of Sale, such as catalogues, prospectuses, advertisements, notices, have an informative and indicative value, but are not contractual. The plans and photos of rental accommodation are provided for illustrative purposes. The layout and features of parts may vary from model to model. It is recommended to consult the detailed description of the layout available on the "accommodation" section of the Campsite website to find out the exact composition of each rental accommodation. A description is also available inside each rental accommodation. For any questions, the Campsite is at your disposal on 03 86 30 73 44 (price of a local call depending on your operator).

Campsite facilities and activities: It is possible that certain activities and facilities offered by the Campsite (directly or through service providers), such as wifi or elements mentioned in the description, may be removed or unavailable, in particular for reasons climatic conditions or in the event of force majeure, or that they do not work, in particular before and after the season. The Campsite declines all responsibility in this regard. The Campsite will inform the customer of any works, incidents or developments in progress during their stay.

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Article 4. Price

 

The applicable prices are those indicated at the time of booking by telephone, on the internet or on the Campsite. They are subject to change during the season and are in euros including VAT.

Any subsequent change in the applicable VAT rate, occurring between the time the rates were determined and the invoicing of the stay, will result in a proportional change in the price including tax, which the Customer accepts without reservation.

The price includes :

• The rental of the equipped pitch or rental accommodation as defined in the website;

• Water and gas consumption;

• Access to the Campsite, its equipment / facilities and its entertainment (except listed below) as defined in the brochure and the websites;

• The pitch for one car per rental (the pitch is not necessarily on the rented pitch).

 

The price does not include:

• Electricity consumption

• The various taxes;

• Paid activities offered by the Campsite to be paid on site;

• Supplements such as cleaning fees;

• Security deposits (surety);

• Cancellation / interruption insurance;

• Optional equipment ( etc.).

 

Article 5. Terms and methods of payment

 

5.1 Terms of payment

 

• For reservations made more than 30 days before the start of the stay, a deposit of 30% of the total amount of the stay must be paid at the time of reservation. The balance must be paid at the latest 15 days before the date of the beginning of the stay.

 

• For any reservation made less than 30 days before the start of the stay, full payment must be made at the time of reservation.

 

In the absence of full payment on the agreed date, the Campsite is entitled to consider that the Customer has canceled his reservation and retains any sums already paid.

For groups, the terms of payment are specified when booking.

 

5.2 Methods of payment

 

The payment methods for the deposit and/or the entire stay accepted by the Campsite vary according to the date of payment:

• If payment is made at least 30 days before the arrival date: it can be made by bank card, by bank transfer, by holiday vouchers (sent by registered mail with acknowledgment of receipt and by check in euros (sent by registered mail with acknowledgment of reception).

• If payment is made between 29 and 15 days before the arrival date: it can be made by credit card, bank transfer, holiday vouchers and by check in euros (sent by registered mail with acknowledgment of receipt).

 

• If payment is made between 14 days and the day before arrival: it can only be made by credit card or bank transfer.

• For any payment on site: the customer can pay the balance by credit card, cash and checks in euros

 

5.3 Details on credit card payments

 

The bank cards accepted are those of the Carte Bleue networks (Visa, Eurocard/Mastercard). American Express is not accepted. The transaction is immediately debited from the Customer's bank card after verification of the latter's data. In accordance with article L.132-2 of the Monetary and Financial Code, the commitment to pay given by means of a payment card is irrevocable. By communicating the information relating to his bank card whether online or by telephone, the Customer authorizes the Campsite to debit his bank card for the amount of the deposit or the entire stay. To this end, the Customer confirms that he is the holder of the bank card to be debited and that the name appearing on his bank card is indeed his. 

 

Article 6. Services not included in the price

 

6.1. The tourist tax

 

The tourist tax is collected on behalf of the municipalities and is to be paid at the campsite. Its amount, determined per person and per day, varies according to the destination and could be modified during the year.

 

6.2. Paid activities offered by the campsite to be paid on site

 

Some activities offered by the Campsite or one of its service providers are optional and chargeable. It is specified that access to the swimming pool of the Campsite is not a paying activity.

 

6.3. Cleaning costs

 

The Customer may request that the departure cleaning be carried out by the Campsite for a cleaning fee of a variable amount depending on the range of the mobile home. The cleaning fee does not include the cleaning of dishes and kitchen utensils and garbage cans must be discarded.

 

6.4. The security deposit (deposit)

For any stay within the Campsite, a deposit of €150 will be requested on the day of arrival at the Campsite, for rental accommodation. This deposit can be made by bank card or cheque. The security deposit will be returned in full on the day of departure or at the latest within fifteen days, after a cleaning check and satisfactory condition of the equipment. Otherwise, the security deposit will be taken in full. Damage greater than the amount paid as a security deposit will be borne by the customer, after deduction of the security deposit. If the customer has made a security deposit in cash and wishes to recover the amount immediately after his departure, he must make an appointment no later than the day before his departure in order to carry out an inventory of his accommodation.

 

6.5. Cancellation / interruption insurance

The Campsite offers optional Cancellation and Interruption of Stay Insurance, through its partner Gritchen Tolède & Partners - Insurance brokerage company HEAD OFFICE: 27 Rue Charles Durand - CS 70139 - 18021 BOURGES Cedex – France.

It is non-refundable in the event of cancellation. All guarantees are detailed in theGeneral insurance conditionsthis andthe insurance product information document made available before the conclusion of the Contract and also on the Camping website.

 

6.6. Electric vehicle charging on the rented pitch

 

Charging an electric vehicle using a domestic socket on the campsite pitches is strictly prohibited. The electrical installation of the campsite is dedicated to the proper functioning of the rentals and the infrastructures and is absolutely not suitable for charging customers' personal vehicles.

 

6.7. Optional equipment

 

The Campsite offers optional equipment such as cots, barbecue…. This equipment is provided on request and subject to availability. For any questions, the Campsite is at your disposal on 03 86 30 73 44 (price of a local call according to your operator's General Conditions).

 

Article 7. Withdrawal

 

The Customer is informed that, pursuant to Article L. 121-20-4 of the Consumer Code, the sale of hosting services provided on a date or according to a determined frequency is not subject to the provisions relating to the withdrawal period applicable to distance selling. No right of withdrawal therefore applies to sales of stays made by the Campsite. However, this derogation is not applicable for any insurance taken out (14-day period in accordance with and within the framework of legal provisions).

 

Article 8. Modification of the reservation / stay

 

Any request for modification must be made at least 10 days before the start of the stay. It is up to the Customer to make the request to the Campsite by registered mail with acknowledgment of receipt to the address of the Campsite or by sending an email to the following addressinfo@campinglesbains.com. The Campsite will do its best to comply with the request according to availability and applicable rates. If the modification is not possible or accepted, the Customer must make his stay under the conditions initially planned or cancel it.

 

Article 9. Cancellation of stay 

 

9.1 Cancellation by the Campsite

 

Except in cases of force majeure, the stay will be fully refunded. This cancellation cannot, under any circumstances, give rise to the payment of damages.

 

9.2 Total or partial cancellation by the Customer

 

It is up to the Customer to notify the Campsite by registered mail with acknowledgment of receipt to the address of the Campsite or by sending an email with acknowledgment of receipt to the following addressinfo@campinglesbains.com. The date of receipt of the cancellation will determine any cancellation fees.

In the absence of any writing in the aforementioned conditions, the Customer will be required to pay all the sums due for the reservation.

 

The scale of applicable cancellation fees is as follows:

 

• No cancellation fees 31 days (or more) before the stay

 

• Between the 30th and 16th day inclusive before the stay: 30% of the total rental amount will be charged.

 

• Less than 15 days before the stay or in the event of a no-show: all sums due for the reservation will be invoiced.

 

It is clearly specified that whatever the date of cancellation chosen, any subscription fees for cancellation / interruption insurance are not refundable.

 

Article 10. Course of the stay

 

10.1 Arrival and departure times

 

Arrivals are from 4 p.m. and departures between 10 a.m. and noon.

In the event that a Customer is unable to respect the arrival times, it is up to him to immediately contact the Reception to try to find a solution. In the event of a no-show within 24 hours of the scheduled date of arrival and without writing sent to the Campsite giving a certain date, the Campsite reserves the right to put the accommodation / pitch back on sale.

No refund or compensation will be made. No reduction will be made in the event of late arrival or early departure.

 

10.2 Check-in / Check-out

 

Check-in – On arrival, the Reception checks the customer's balance. The Customer must have paid the full balance, present an official and valid identity document and deposit the security deposit under the conditions set out above. After registering the Customer's arrival, the Reception will give the Customer the keys to the rental accommodation and the regulatory information. It is the Customer's responsibility to carry out an inventory check upon arrival and to report any non-compliance on the day of his arrival.

Check-out – It is the Customer's responsibility to return their accommodation in a perfectly clean state. Otherwise, repair costs corresponding to the amount of the cleaning fee could be retained. Similarly, any broken, lost or damaged object during the stay may be charged to the Customer. The security deposit will be returned under the conditions set out above.

 

10.3 Rules of procedure

 

During the stay, the Customer undertakes to respect the internal rules of the Campsite, which are available / displayed at the reception as well as on the Campsite website. These requirements are applicable to any person residing with him or under his responsibility.

Unless otherwise stated in the internal rules of the Campsite or expressly authorized by the Campsite, the installation of a tent is prohibited on rental accommodation pitches.

In the case of obvious non-compliance with these regulations, the Manager may take sanctions which may go as far as the termination of the contract and especially in the event of a disruptive attitude contrary to the calm and serenity of the reception or in the event of violent behavior, abusive, racist or threatening remarks made against other Clients, Campsite staff or its partners or suppliers. The Customer is informed that access to the accommodation may also be refused.

 

10.4 Animals

 

Two pets are allowed per rental accommodation or pitch subject to being reported when booking or when arriving on site. Pets cannot move freely and must be kept on a leash, including on the rented pitch. They are not allowed in the aquatic area, the children's play area and the toilet blocks.

Animal droppings must be picked up by the Customer and their behavior must not harm the peace of other customers. The Customer is asked not to leave his dog alone. The reception of animals meets two conditions: - valid anti-rabies vaccination - identification by tattoo or chip attested by a card published by the Société Centrale Canine. The client must bring the animal's health record. Dangerous or aggressive animals (including 1st and 2nd category dogs) as well as exotic animals are not accepted.

 

10.5 Visitors

 

Any visitor invited by the Customer must be reported and registered at the Campsite Reception. The Campsite reserves the right to refuse him access to the Campsite services. The Visitor is required to comply with the Campsite Regulations.

For any visitor aged 7 and over, staying more than 2 hours on the campsite, a fee will have to be paid. Its amount is fixed according to the tariff in force. For less than 2 hours, visitors are admitted free of charge to the site, but without access to the water park. Their vehicle is prohibited inside the campsite and must remain in the common car park.

 

Article 11. Liability

 

Outdoor accommodation does not fall within the scope of the liability of hoteliers provided for in article 1952 of the Civil Code. Consequently, the Campsite cannot be held liable in the event of loss, theft or damage to personal effects, whether in the Campsite, car parks or premises for collective use (bike room, toilets, etc.). It is specified that parking is at the Customer's own risk. The Customer is required to take out civil liability insurance and possibly approach his usual insurance to extend the guarantees of his multi-risk home insurance to the accommodation occupied for the duration of the stay.

The Company has, for all stages of access to the Website, the reservation process and subsequent services, only an obligation of means. Although the Campsite makes its best effort to maintain an operational service, it cannot offer any guarantee as to the continuity of access to its Website and therefore declines all responsibility for any direct and/or indirect damage caused by reason of the impossibility of accessing it in whole or in part or which may arise from the use of the service by an Internet user. The Campsite cannot be held criminally or civilly liable for the consequences resulting from inappropriate or unauthorized use of the Website or its content by users or any other third party.

The Campsite cannot be held responsible, due to the communication by any third party, of photographs of which they have declared to have the rights, of false, misleading or erroneous information which would be mentioned in the catalogs or on the Internet Sites concerning the Campsite, and in particular the presentation photos, the qualifiers, the activities, the leisures, the services and the dates of operation.

The Campsite cannot be held responsible for the non-execution or poor execution of the contract concluded, in the event of fault on the part of the Customer, in the event of force majeure or even due to the fact, unforeseeable and insurmountable, of a third party unrelated to the supply services provided for in the contract. In any case, in the event that the Campsite is found liable for any reason whatsoever, any compensation will be limited to the amount of the stay.

 

Article 12. Complaint

 

Any complaint must be reported by the Client during his stay at the Campsite so that the latter can remedy the non-compliance or ascertain it. If it could not be put an end to the non-compliance on site, the Customer may send a complaint in writing to the Campsite so that the latter tries to remedy it. In order to be able to study the complaint as well as possible, the Customer is asked to provide as soon as possible all the factual elements (photographs, videos, in particular) that he can gather unless the non-compliance has been observed on site by the Campsite. . Any complaint relating to the Customer's stay must be sent by him by post to the address of the Campsite or by e-mail toinfo@campinglesbains.com.

No complaint can be taken into account for an incident that has not been reported to the Campsite Manager during the stay.

 

Article 13. Protection of personal data

 

13.1 Data collection

 

When browsing our website, information is collected about our Customers.

 

There are 3 categories of information:

 

• Those that the Customer communicates to us when requesting a reservation: surnames, first names and dates of birth of all participants, postal address, email address, telephone number. • Those we collect automatically: cookies (see cookie use policy).

• Those we collect from third parties.

 

All of this information is considered by the Company to be confidential. They are used only by the internal services of Camping, for the processing of the Customer's request and to reinforce and personalize the communication and the offer of services reserved for the Customers.

 

Article 14. Image rights authorization

 

During his stay, the Customer as well as the people accommodated with him (hereinafter the "Accommodated Persons") are likely to be photographed or filmed within the Campsite as part of group shots (hereinafter the "Images"), which the Client accepts on his behalf and on behalf of the Hosted Persons. The Customer also authorizes, on his behalf and on behalf of the Persons Hosted, the Campsite to distribute the Images on their social networks for a maximum period of 5 years from the acceptance of these General Conditions of Sale.

In any case, it is understood that the Client and the Hosted Persons:

- may revoke the above authorizations by indicating this in writing to the reception of the Campsite during their stay;

- after the publication of the Images concerning them on social networks, may request their deletion by sending an email to the following address:info@campinglesbains.com

- will not receive any remuneration for the dissemination of the Images as provided for in this article 15.

 

Article 15. Applicable law, jurisdiction and mediation

 

These General Terms and Conditions of Sale are subject to French law and any dispute relating to their application falls within the jurisdiction of the Courts, regardless of the Customer's country of origin. In the event of a complaint and after having contacted the Customer Service of the Campsite in accordance with the Complaint procedure, the Customer has the possibility of seizing a consumer mediator, within a maximum period of one year from the date of the written complaint. , by LRAR, to the operator.

Pursuant to the provisions of article 1368 of the Civil Code, it is expressly agreed that the data stored in the information system of the Company and/or its partners has probative value. Thus, data on computer or electronic media thus stored, if they are produced as evidence by the Company in any litigation or other proceedings, will be admissible, valid and enforceable between the parties.

 

 

Article 16. Partial non-validation of the General Conditions of Sale

 

In the event that one of the clauses of these General Conditions of Sale would be null and void by a change in legislation, regulation or by a court decision, this can in no way affect the validity and compliance with these Terms of Sales.